Back Office Manager OR Front Office Manager - Huawei Experience
Posted by: Joseph Doughty
Posted date: Tue, 25th Oct
Location: Middle Africa
You will supervise the front office team managing all aspects of the core network operations;
• This will include daily core network Health Checks
• Performed Core network Configurations when required
• Performed Core network system backups and create and implement an up-to-date disaster recovery plan
• Monitor all network changes effected on Core network nodes under a change management process
• Handle all customer complaints and Respond to all faults and incidents raised through NMC
• Managed incidents 24x7 ensuring minimal disruption to network service and fast service restoration
• Ensure SLA are upheld
• Establish the areas of network surveillance
• Improve Trouble Ticket Management
• SLA Preparation and Network KPIs Reporting
Job Title Back Office Manager OR Front Office Manager - Huawei Experience
Post Details
Posted By Joseph Doughty
Start Date
Salary
Email Address jdoughty@firstpointgroup.com
Category
Job Type Contract
Location Middle Africa
City or State middle Africa
Wednesday, October 26, 2016
[Career] [Vacancy] Back Office Manager & Front Office Manager
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