Wednesday, October 26, 2016

[Career] [Vacancy] Back Office Manager & Front Office Manager

Back Office Manager OR Front Office Manager - Huawei Experience
Posted by: Joseph Doughty

Posted date: Tue, 25th Oct

Location: Middle Africa

You will supervise the front office team managing all aspects of the core network operations;

• This will include daily core network Health Checks

• Performed Core network Configurations when required

• Performed Core network system backups and create and implement an up-to-date disaster recovery plan

• Monitor all network changes effected on Core network nodes under a change management process

• Handle all customer complaints and Respond to all faults and incidents raised through NMC

• Managed incidents 24x7 ensuring minimal disruption to network service and fast service restoration

• Ensure SLA are upheld

• Establish the areas of network surveillance

• Improve Trouble Ticket Management

• SLA Preparation and Network KPIs Reporting

Job Title    Back Office Manager OR Front Office Manager - Huawei Experience
Post Details
Posted By    Joseph Doughty
Start Date   
Email Address
Job Type    Contract
Location    Middle Africa
City or State    middle Africa


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