[Career] NOC Front Office Surveillance Engineer (bss_utran_lte) - Saudi Arabia

Dear ProTeleCon www.protelecon.com

NOC Front Office Surveillance Engineer (bss_utran_lte)

Posted date: Thu, 29th Oct

Location: Saudi Arabia 

Monitor and manage Ericsson 2G/3G/ LTE network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently. This also includes providing escalation and notification of Minor, Critical and Major 

incidents/outages. 

 Monitor alarms and performance information on the 24x7 basis. 

 Perform initial analysis to identify issues follow by restoration if possible (1st line of Support). 

 Perform periodical network backups and health checks to determine network status. 

 Respond to Network Customer Support Team within agreed SLA time frame. 

 Create and update/manage trouble tickets for any detected problem. 

 Ensure all docket information are capture in activity log 

 Managing technical escalation to ensure faults is rectified within agreed SLAs. 

 Perform Escalation and Notification to keep management and other business units informed during system outages. 

 Assist the FO shift leader in producing activity report for KPI calculation. 

 Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS) 

 Assist the operation team in process improvement and ongoing development of tools and system. 

 Ensure proper work progress, shift handover, data communication, team work spirit…etc.

Job Title	NOC Front Office Surveillance Engineer (bss_utran_lte)
Post Details
Posted By	SNS
Start Date
Salary
Email Address	kmunawar@saudinetworkers.com
Category
Job Type	Contract
Location	Saudi Arabia
City or State	Riyadh

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thanks for the big support and attenttion

//BR
Khusni Eka Wardana | 081546010010 | khusni.eka.wardana@gmail.com