Information Technology Service Management

About the job

Job Description:

Create, schedule, and execute the various processes identified by using the Information Technology Infrastructure Library (ITIL) framework
Responsible for Incident, Request Fulfilment, Problem, Change Management, and Service Catalog.
Design & Documenting Service Level Management according to ITIL Framework.
Generate written reports and present them to the supervisor and other parties as needed.
Coordinate, follow up, and liaise with L1/L2 Team to maintain the SLA
Maintain documentation among the IT department processes and procedures.
Review and provide feedback for the current SLM processes and documentation

Requirements:

Minimum Bachelor (S1) of Information Technology or related field
Minimum 3 years of experience and actively exposed to ITSM process (software and process)
Certification on the ITIL v3/v4 Framework is preferred
Strong knowledge of the business process, industry nuances, and leading practices in the area of focus
Analytical skills & Orderly mind with logical planning/reporting skills
Demonstrated leadership, teamwork, and collaboration in a professional setting
Excellent both technical and functional skills, along with being well presented and able to build good relationships quickly