[Career] [Vacancy] [Job] BO Manager (Huawei Equipment) - Carribean

BO Manager (huawei Equipment)
Posted date: Mon, 31st Oct

Location: Caribbean

Roles and Responsibilities

· Perform Second Line Maintenance support for all Core, BSS, TX, VAS, IP Network NEs and associated elements

· Case owner once they get it from CS Manager

· Ensure the trouble ticket resolution within required SLA

· Should focus on the MTTR for all levels of faults and produce report for the department

· Coordinate directly with other dept. till the issue is solved

· Take responsibility to maintain the network and take ownership in case of any critical outage / activity performed in the network

· Carry out hardware and software expansion/faults for the existing operational network

· Escalate the trouble ticket to third Line when they cannot solve it, and do strong follow up until resolution / solution provided

· Suggest Optimization activities, performance and analysis

· Communication skill should be excellent and reporting abilities will be a plus point

· To be involved/supervise all related / critical planned activities, like BSC migrations, Re-homing, Site shifting/integration, new node integration in the network or any critical fault occurs

· New software release update and implementation when they become available

· To monitor the system Clear Codes daily and perform activities to minimize the occurrence

· Attend/arrange meetings internally within a team or with the customer and is responsible to ensure the quality service

· Recognize training requirements of the back office personnel and give coaching where applicable

· To get involved in software & hardware upgrade if requested

· Provide technical support to FLM engineers in case of hardware / software issues at site

· Design PBC for department Team Leaders

· Work Plan for back office based on main goals and priorities defined by operations management

· Authorized NMS system / support systems and / or utilization of additional and specialized (custom) tools used (i.e. non EAB commercially available products or other vendor products)

· Handle Management Escalation routines within the Back office

Skills

· Ability to lead technical teams of 50 and more

· Performance management, stats collection from OSS/ NETACT / M2000 is must requirement processes

· Communication skills at CTO level

· Presentation skills

· Process and Project Management

· Customer Expectation Management

· Configuration Management and implementation of the plan provided by planning

· Trouble ticket management, Prioritization, Fault diagnosis, remote fault resolution, Management and control

· Result oriented with good skills in leading and motivating people and conscious of the responsibilities

· Flexible and responsive to changing work patterns and demands

· A thorough and methodical approach to work.

· Highly developed interpersonal skills

· Highly developed skills in driving change

· Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture

· Highly developed knowledge in Diversity awareness

· Customer Orientated with good understanding of service providers / operators Business requirements - be able to create true client value

· Good knowledge and skills in Huawei Business processes

· Good negotiation skills

Other Requirements

· Ability to work off hours depending on Network outages and customer requests

· More than 6 years telecom experience.

· 24x7 availability to support after office hours, and be able to relocate with in the country

· Very good communication skill, Oral and write English.


Job Title    BO Manager (huawei Equipment)
Post Details
Posted By    Networkers Technology
Start Date    ASAP
Salary    Negotiable
Email Address    Elizabeth.Li@networkerstechnology.com
Category
Job Type    Contract
Location    Caribbean
City or State    nationwide